Refund & Cancellation Policy

At Panasche Boutique, every blouse is handcrafted and made exclusively to your measurements and design preferences. Because each garment is custom-made, our Refund & Cancellation Policy differs from that of ready-made apparel. Please read the following carefully before placing your order.

Order Cancellation

Orders may be cancelled only before production begins.

• Cancellation requests must be made within 24 hours of placing the order or before the tailoring process starts, whichever is earlier.
• Once production has started, the order cannot be cancelled as materials and craftsmanship have already been allocated to your garment.

To request a cancellation, please contact us immediately using the details provided below.

Refund Policy

As all products are custom-made:

• Refunds are not available for change of mind, incorrect size due to customer-provided measurements, design preference changes, or personal expectations after production has begun.
• Refunds or replacements will only be considered if:
• You receive the wrong product.
• The product has a verified manufacturing defect.
• The item is damaged during production before dispatch.

Each request is reviewed individually after verification.

Damaged or Defective Products

If you receive a damaged or defective blouse, please notify us within 7 days of delivery.

Your request should include:

• Order number
• Clear photographs of the product
• A brief description of the issue

After inspection, we may offer:

• Free repair
• Replacement (where applicable)
• Partial or full refund, depending on the nature of the issue

Incorrect Measurements

Since every blouse is tailored according to the measurements provided by the customer:

• We cannot offer refunds for garments made using incorrect measurements submitted by the customer.
• We recommend carefully following our measurement guide or booking a consultation before placing your order.

Alteration Support

If minor fitting adjustments are required despite accurate measurements, we offer post-delivery alteration support.

Please contact us within 7 days of receiving your order to discuss available alteration options.

Customer-Supplied Fabric

If you choose to provide your own fabric:

• Panasche Boutique is not responsible for fabric defects, color variations, shrinkage, or damage caused by the inherent quality of the supplied material.
• Refunds will not be provided for issues arising from customer-supplied fabrics.

Shipping Charges

Shipping charges are generally non-refundable unless the refund is due to an error or defect on our part.

If a replacement is approved because of a manufacturing defect or incorrect order, we will arrange the return shipping as applicable.

Refund Processing

If a refund is approved:

• Refunds will be processed through the original payment method whenever possible.
• Please allow 7–10 business days for the refund to be processed after approval, depending on your payment provider or bank.

Contact Us

For cancellation requests, refund inquiries, or alteration support, please contact us:

Panasche Boutique
Website: panasche.com
Address: Priya Gopal Bishoyee , Near Triangular Park, Kolkata, West Bengal – 700053
Phone: +91 98308 08790
Email: info@panasche.com